The SoftDepia.com strives to provide the customer with utmost satisfaction.
If you are not satisfied with a product, you are welcome to request a refund
within 30 days of your purchase date. We offer our customers a 100% satisfaction
guarantee. Should you be dissatisfied with your purchase, you may request
and obtain a refund in full by mailing us a signed "Letter of Destruction"
which we provide within 15 days of your purchase date. All refunds for
credit will be issued to the credit card account that appears on the original
order. Shipping and handling fees are non-refundable.
For Products Delivered via Electronic Download
Product return policies are set individually by each of our product
manufacturers. To return an electronically delivered product, please
contact the software manufacturer and request a product return.
The software manufacturer may ask you destroy the software or delete
it from your system. You will need to provide them with your full
name, address, product(s) ordered, and date of purchase. The software
manufacturer will need to notify SoftDepia.com that the return has
been authorized. Within 5 business days of our receipt of the return
authorization from the product manufacturer, we will credit your
credit card for the cost of the returned item(s).
Products Delivered via Physical Shipment
Product return policies are set individually by each of our product
manufacturers. To return an unopened product (SoftDepia.com will
accept returns only for unopened software), please contact the software
manufacturer and request a product return. The software manufacturer
will need to notify SoftDepia.com at that the return has been authorized.
You will need to provide them with your full name, address, product(s)
ordered, and date of purchase. You will also need to ship the unopened
item(s) to product manufacturer. Make sure that you also include
your name, address, date of purchase, as well as a copy of the original
invoice (if possible). Within 5 business days of our receipt of
the unopened item(s), and the return authorization from the product
manufacturer, SoftDepia.com will credit your credit card for the
cost of the item(s), less shipping charges.
The customer is responsible for the shipping cost of unopened software,
unless otherwise authorized by SoftDepia.com. All returns are subject
to approval by our customer service department.
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